思科老外非常精彩的一次cvoice TS
2016-06-10 11:50
369 查看
http://down.51cto.com/data/2222422
Voice Port Module signalingdebugging is on
CCAPI:
debug voip ccapi errorcall is ON (filter is OFF)
debug voip ccapi errorsoftware is ON
debug voip ccapi inout isON (filter is OFF)
CCSIP SPI: SIP Call Messagetracing is enabled (filter is OFF)
Please provide a sample offailed call, for us to collect log from router and analyze:
1. Calling number
2. Called number
3. Time of call
4. Result of call
Thank You
========================================================
DEBUGS
71611: Apr 11 03:00:31.872 UTC:%SYS-5-PRIV_AUTH_PASS: Privilege level set to 15 by cms on vty1 (10.60.33.228)
071612: Apr 11 03:00:31.872 UTC:%PARSER-5-CFGLOG_LOGGEDCMD: User:cms logged command:!exec: enable
071613: Apr 11 03:04:10.876 UTC://-1/80B670009D20/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=80860124221
----- ccCallInfo IEsubfields -----
cisco-ani=80860124221
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=004008215500
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber=
hunt_group_timeout=0
071614: Apr 11 03:04:10.876 UTC://-1/80B670009D20/CCAPI/cc_api_call_setup_ind_common:
Interface=0x3D4E2904, Call Info(
CallingNumber=80860124221,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,Passed, Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown),
CallingTranslated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
IncomingDial-peer=0, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp RouteLabel=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=44890
071615: Apr 11 03:04:10.876 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071616: Apr 11 03:04:10.876 UTC::cc_get_feature_vsa malloc success
071617: Apr 11 03:04:10.876 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071618: Apr 11 03:04:10.876UTC: cc_get_feature_vsa count is 1
071619: Apr 11 03:04:10.876 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
CALL SETUP
071620: Apr 11 03:04:10.876 UTC::FEATURE_VSA attributes are:feature_name:0,feature_time:579136704,feature_id:44463
071621: Apr 11 03:04:10.876 UTC://44890/80B670009D20/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=80860124221(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed),
Called Number=004008215500(TON=Unknown, NPI=Unknown))
071622: Apr 11 03:04:10.880 UTC://44890/80B670009D20/CCAPI/cc_process_call_setup_ind:
Event=0x21EC2EE8
071623: Apr 11 03:04:10.880 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with thedemoted called number 004008215500
071624: Apr 11 03:04:10.880 UTC://44890/80B670009D20/CCAPI/ccCallSetContext:
Context=0x3ADA33C8
071625: Apr 11 03:04:10.880 UTC://44890/80B670009D20/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 44890 with tag 0 to app"_ManagedAppProcess_Default"
071626: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallProceeding:
ProgressIndication=NULL(0)
071627: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Destination=,Calling IE Present=TRUE, Mode=0,
OutgoingDial-peer=2003, Params=0x3ADA7468, Progress Indication=NULL(0)
071628: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/cc_fill_tg_params:
Not a cic call
071629: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Trunk Group SelectInterface Success;
Interface=0xC2AFDB9C,Selected Interface=1, Selected DSL=-1
071630: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCheckClipClir:
In: CallingNumber=89705508(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed)
071631: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCheckClipClir:
Out: CallingNumber=89705508(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed)
071632: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Destination Pattern=0[0][1-9]T, Called Number=004008215500, Digit Strip=TRUE
071633: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
CallingNumber=89705508(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown),
Redirect Number=,Display Info=
AccountNumber=80860124221, Final Destination Flag=TRUE,
Guid=80B67000-AAA3-A170-9D20-79020A822E5A, Outgoing Dial-peer=2003
071634: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=80860124221
----- ccCallInfo IEsubfields -----
cisco-ani=89705508
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=004008215500
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout=0
071635: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0xC2AFDB9C, Interface Type=6, Destination=, Mode=0x0,
Call Params(CallingNumber=89705508,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,Passed, Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber TypeStr=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=2003, Call CountOn=FALSE,
Source Trkgrp RouteLabel=, Target Trkgrp Route Label=1, tg_label_flag=2, Application Call Id=)
071636: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071637: Apr 11 03:04:10.888 UTC::cc_get_feature_vsa malloc success
071638: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071639: Apr 11 03:04:10.888UTC: cc_get_feature_vsa count is 2
071640: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071641: Apr 11 03:04:10.888 UTC::FEATURE_VSA attributes are:feature_name:0,feature_time:579136928,feature_id:44464
071642: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_allocate_cdb:
CDB=0xC0041D48
071643: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_insert_cdb:
071644: Apr 11 03:04:10.888 UTC://44891/80B670009D20/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call SetupRequest Is Success; Interface Type=6, FlowMode=1
071645: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Trunk Group CallSetting;
Call Entry(RetryCount=0, Voice Class Cause Code=0)
071646: Apr 11 03:04:10.888 UTC://44891/80B670009D20/CCAPI/ccCallSetContext:
Context=0x3ADA7418
071647: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=2003
071648: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_process_event:
[state:INVALIDSTATE MACHINE, event:E_CC_SETUP_REQ]
071649: Apr 11 03:04:10.888 UTC://44891/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_og_call_req:
Target TrkgrpRoute Label=1
071650: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/cc_api_modify_tgt_cid_call_active_record:
Target Trkgrp RouteLabel=1, tg_label_flag=TRUE, Call Id=0xAF5A
071651: Apr 11 03:04:10.888 UTC:htsp_timer_stop3
071652: Apr 11 03:04:10.888 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:-1:-1/vtsp_og_call_req:
EchoCancel=TRUE, Gain Control=0
Auto GainControl=FALSE, Dual Tone Detect Mask=0x0, Seq Tone Detect=FALSE
071653: Apr 11 03:04:10.888 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:-1:-1/vtsp_do_call_setup_req:
071654: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_dsm_opened_cb:
071655: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_SETUP_REQ_PEND,event:E_VTSP_DSM_OPEN_SUCCESS]
071656: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_req_pend_succ:
071657: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_request_call:
Mode=0,Peer=2003
071658: Apr 11 03:04:10.892 UTC:digit_strip:1, pcn:004008215500, poa:0[0][1-9]T
071659: Apr 11 03:04:10.892 UTC:pcn:04008215500, poa:[0][1-9]T
071660: Apr 11 03:04:10.892 UTC:Final pcn:04008215500, poa:[0][1-9]T, dial_string:04008215500
071661: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_create_call_active_on_setup_req:
Target TrkgrpRoute Label=1
071662: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_create_call_active_on_setup_req:
Source TrkgrpRoute Label=htsp_setup_req
071663: Apr 11 03:04:10.892UTC: Orig called num:004008215500
071664: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_request_call:
ProgressIndication=0, Info Trans Capability=0
CallingNumber=89705508, TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed
CalledNumber=004008215500, TON=Unknown, NPI=Unknown
071665: Apr 11 03:04:10.892 UTC:htsp_process_event: [0/2/0, FXOLS_ONHOOK, E_HTSP_SETUP_REQ]fxols_onhook_setup
071666: Apr 11 03:04:10.892 UTC:[0/2/0] set signal state = 0xC timestamp = 0
071667: Apr 11 03:04:10.892 UTC:dsp_set_sig_state: [0/2/0] packet_len=12 channel_id=130 packet_id=39 state=0xCtimestamp=0x0
071668: Apr 11 03:04:10.892 UTC:TGRM: reg_invoke_tgrm_call_update(0, 2, 0, 65535, 1, TGRM_CALL_BUSY,TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
071669: Apr 11 03:04:10.892 UTC:htsp_timer - 1300 msec
071670: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_SETUP_REQUEST,event:E_TSP_PROCEEDING]
071671: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_pend_proceeding:
071672: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_timer:
Timer StartTime=770409656, Timer Value=25000(ms)
071673: Apr 11 03:04:10.892 UTC://44891/80B670009D20/CCAPI/cc_api_call_proceeding:
Interface=0xC2AFDB9C, Progress Indication=NULL(0)
071674: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_pend_proceeding:
Peer=2003,Progress Indication=0, Return Code=2
071675: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_dsm_opened_cb:
071676: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_NULL,event:E_VTSP_DSM_OPEN_SUCCESS]
071677: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_req_wait_pend_success:
Event=76
071678: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_timer_stop:
Timer StopTime=770409656
HM_CHN_0124_ROUTER_1#
HM_CHN_0124_ROUTER_1#
CALL DISCONNECTED
071976: Apr 11 03:04:17.024 UTC:cc_build_feature_vsa attr is fn:TWC,ft:04/11/201603:04:10.876,cgn:80860124221,cdn:004008215500,frs:0,fid:44463,fcid:80B67000AAA3A1709D207902A822E5A,legID:AF5A
071977: Apr 11 03:04:17.024 UTC:%VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:04/11/201603:04:10.876,cgn:80860124221,cdn:004008215500,frs:0,fid:44463,fcid:80B67000AAA3A1709D207902A822E5A,legID:AF5A,bguid:80B67000AAA3A1709D2079020A822E5A
071978: Apr 11 03:04:17.024 UTC://44890/80B670009D20/CCAPI/cc_api_call_disconnect_done:
Disposition=0,Interface=0x3D4E2904, Tag=0x0, Call Id=44890,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
071979: Apr 11 03:04:17.024 UTC://44890/80B670009D20/CCAPI/cc_api_call_disconnect_done:
Call DisconnectEvent Sent
071980: Apr 11 03:04:17.024 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
071981: Apr 11 03:04:17.024 UTC::cc_free_feature_vsa freeing 2284ECB8
071982: Apr 11 03:04:17.024 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
FXOPORT RELEASED
071983: Apr 11 03:04:17.024UTC: vsacount in free is 4
071984: Apr 11 03:04:17.032 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_WAIT_STATS,event:E_VTSP_DSM_STATS_COMPLETE]
071985: Apr 11 03:04:17.036 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_dsm_dsp_stats_complete:htsp_release_req: cause 17, no_onhook 0
071986: Apr 11 03:04:17.036 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_act_release_timeout:
071987: Apr 11 03:04:17.036 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_act_release_timeout:
[Offhook Alert]-Tone Played In Direction [Network]
071988: Apr 11 03:04:17.036 UTC:htsp_process_event: [0/2/0, FXOLS_REMOTE_RELEASE, E_HTSP_RELEASE_REQ]fxols_offhook_release
071989: Apr 11 03:04:17.036 UTC:htsp_timer_stop
DEBUGS AFTER MAKINGCHANGES
72105: Apr 11 03:51:16.927 UTC://-1/8017DE949E20/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=80860124221
----- ccCallInfo IEsubfields -----
cisco-ani=80860124221
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=004008215500
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout=0
072106: Apr 11 03:51:16.931 UTC://-1/8017DE949E20/CCAPI/cc_api_call_setup_ind_common:
Interface=0x3D4E2904,Call Info(
CallingNumber=80860124221,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,Passed, Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown),
CallingTranslated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
IncomingDial-peer=0, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp RouteLabel=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=44895
072107: Apr 11 03:51:16.931 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Dial-peer 2014 matched
072119: Apr 11 03:51:16.939 UTC://44895/8017DE949E20/CCAPI/ccCallSetupRequest:
Destination=,Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=2014, Params=0x3AD99E08, Progress Indication=NULL(0)
072120: Apr 11 03:51:16.939 UTC://44895/8017DE949E20/CCAPI/cc_fill_tg_params:
Not a cic call
072121: Apr 11 03:51:16.939 UTC://44895/8017DE949E20/CCAPI/ccCallSetupRequest:
Trunk Group SelectInterface Success;
Interface=0xC2AFDB9C,Selected Interface=1, Selected DSL=-1
CALLPROCEEDING
072158: Apr 11 03:51:16.947 UTC:htsp_timer - 1300 msec
072159: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_SETUP_REQUEST,event:E_TSP_PROCEEDING]
072160: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/act_setup_pend_proceeding:
072161: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_timer:
Timer StartTime=770692262, Timer Value=25000(ms)
072162: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/CCAPI/cc_api_call_proceeding
CALLCONNECTED
072303: Apr 11 03:51:20.683 UTC::FEATURE_VSA attributes are:feature_name:0,feature_time:579136928,feature_id:44471
072304: Apr 11 03:51:20.683 UTC://44898/xxxxxxxxxxxx/CCAPI/cc_api_call_connected:
Interface=0x3D4E18B0, Data Bitmask=0x0, Progress Indication=NULL(0),
Connection Handle=0
072305: Apr 11 03:51:20.683 UTC://44898/xxxxxxxxxxxx/CCAPI/cc_api_call_connected:
CallEntry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
CallEntry(Context=0x3AD99DB8)
072375: Apr 11 03:51:20.759 UTC:htsp_process_event: [0/2/0,FXOLS_OFFHOOK, E_HTSP_VOICE_CUT_THROUGH]fxols_proc_voice
072376: Apr 11 03:51:20.763 UTC://-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
TransferNumber=NULL
072459: Apr 11 03:51:46.135 UTC:%VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId8017DE94B4AEA1709E207A02A822E5A, SetupTime 03:51:16.925 UTC Mon Apr 11 2016,PeerAddress 80860124221, PeerSubAddress , DisconnectCause 11 ,DisconnectText user busy (17), ConnectTime 03:51:20.775 UTC Mon Apr 11 2016,DisconnectTime 03:51:46.135 UTC Mon Apr 11 2016, CallOrigin 2, ChargedUnits 0,InfoType 2, TransmitPackets 1265, TransmitBytes 202400, ReceivePackets 1262, ReceiveBytes 201920
072460: Apr 11 03:51:46.135 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa:
BUSY TONE PLAYED
TransferNumber=NULL
072448: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/CCAPI/ccCallDisconnect:
Cause Value=17,Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=17)
072449: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/CCAPI/ccCallDisconnect:
Cause Value=17,Call Entry(Responsed=TRUE, Cause Value=17)
072450: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/CCAPI/cc_api_get_transfer_info:
TransferNumber=NULL
072451: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_CONNECT,event:E_CC_DISCONNECT]
072452: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/act_disconnect:
CauseValue=17, Previous Cause Value=17
072453: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_ring_noan_timer_stop:
Timer StopTime=770695180
072454: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_pcm_cap_conf_tone_timer_stop:
Timer StopTime=770695180
072455: Apr 11 03:51:46.123 UTC:htsp_timer_stop3
072456: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/act_disconnect:
[Busy]-Tone Played In Direction[Network]
Next Steps:- Kindly dial the number & let us know theresult if still not worked Kindly check the called number 004008215500 as It showsthe busy tone.
then let us know youravailability for testing calls.
how to reset ip phone
Step 1 Unplugthe phone:
If using PoE,unplug the LAN cable.
If using thepower cube, unplug the power cube.
Step 2 Wait 5seconds.
Step 3 Pressand hold # and plug the phone back in.
Step 4 Whenthe light on the Mute button and handset light strip turns off and all otherlights (Line button, Headset button, Speakerphone button, and Select button)stay green, press 123456789*0# in sequence.
When you press 1, the lights onthe line buttons turn red. The light on the Select button flashes when a buttonis pressed.
After you press these buttons,the phone goes through the factory reset process.
Voice Port Module signalingdebugging is on
CCAPI:
debug voip ccapi errorcall is ON (filter is OFF)
debug voip ccapi errorsoftware is ON
debug voip ccapi inout isON (filter is OFF)
CCSIP SPI: SIP Call Messagetracing is enabled (filter is OFF)
Please provide a sample offailed call, for us to collect log from router and analyze:
1. Calling number
2. Called number
3. Time of call
4. Result of call
Thank You
========================================================
DEBUGS
71611: Apr 11 03:00:31.872 UTC:%SYS-5-PRIV_AUTH_PASS: Privilege level set to 15 by cms on vty1 (10.60.33.228)
071612: Apr 11 03:00:31.872 UTC:%PARSER-5-CFGLOG_LOGGEDCMD: User:cms logged command:!exec: enable
071613: Apr 11 03:04:10.876 UTC://-1/80B670009D20/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=80860124221
----- ccCallInfo IEsubfields -----
cisco-ani=80860124221
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=004008215500
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber=
hunt_group_timeout=0
071614: Apr 11 03:04:10.876 UTC://-1/80B670009D20/CCAPI/cc_api_call_setup_ind_common:
Interface=0x3D4E2904, Call Info(
CallingNumber=80860124221,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,Passed, Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown),
CallingTranslated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
IncomingDial-peer=0, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp RouteLabel=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=44890
071615: Apr 11 03:04:10.876 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071616: Apr 11 03:04:10.876 UTC::cc_get_feature_vsa malloc success
071617: Apr 11 03:04:10.876 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071618: Apr 11 03:04:10.876UTC: cc_get_feature_vsa count is 1
071619: Apr 11 03:04:10.876 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
CALL SETUP
071620: Apr 11 03:04:10.876 UTC::FEATURE_VSA attributes are:feature_name:0,feature_time:579136704,feature_id:44463
071621: Apr 11 03:04:10.876 UTC://44890/80B670009D20/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=80860124221(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed),
Called Number=004008215500(TON=Unknown, NPI=Unknown))
071622: Apr 11 03:04:10.880 UTC://44890/80B670009D20/CCAPI/cc_process_call_setup_ind:
Event=0x21EC2EE8
071623: Apr 11 03:04:10.880 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with thedemoted called number 004008215500
071624: Apr 11 03:04:10.880 UTC://44890/80B670009D20/CCAPI/ccCallSetContext:
Context=0x3ADA33C8
071625: Apr 11 03:04:10.880 UTC://44890/80B670009D20/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 44890 with tag 0 to app"_ManagedAppProcess_Default"
071626: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallProceeding:
ProgressIndication=NULL(0)
071627: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Destination=,Calling IE Present=TRUE, Mode=0,
OutgoingDial-peer=2003, Params=0x3ADA7468, Progress Indication=NULL(0)
071628: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/cc_fill_tg_params:
Not a cic call
071629: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Trunk Group SelectInterface Success;
Interface=0xC2AFDB9C,Selected Interface=1, Selected DSL=-1
071630: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCheckClipClir:
In: CallingNumber=89705508(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed)
071631: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCheckClipClir:
Out: CallingNumber=89705508(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed)
071632: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Destination Pattern=0[0][1-9]T, Called Number=004008215500, Digit Strip=TRUE
071633: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
CallingNumber=89705508(TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown),
Redirect Number=,Display Info=
AccountNumber=80860124221, Final Destination Flag=TRUE,
Guid=80B67000-AAA3-A170-9D20-79020A822E5A, Outgoing Dial-peer=2003
071634: Apr 11 03:04:10.884 UTC://44890/80B670009D20/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=80860124221
----- ccCallInfo IEsubfields -----
cisco-ani=89705508
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=004008215500
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout=0
071635: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0xC2AFDB9C, Interface Type=6, Destination=, Mode=0x0,
Call Params(CallingNumber=89705508,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,Passed, Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber TypeStr=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=2003, Call CountOn=FALSE,
Source Trkgrp RouteLabel=, Target Trkgrp Route Label=1, tg_label_flag=2, Application Call Id=)
071636: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071637: Apr 11 03:04:10.888 UTC::cc_get_feature_vsa malloc success
071638: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071639: Apr 11 03:04:10.888UTC: cc_get_feature_vsa count is 2
071640: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
071641: Apr 11 03:04:10.888 UTC::FEATURE_VSA attributes are:feature_name:0,feature_time:579136928,feature_id:44464
071642: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_allocate_cdb:
CDB=0xC0041D48
071643: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_insert_cdb:
071644: Apr 11 03:04:10.888 UTC://44891/80B670009D20/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call SetupRequest Is Success; Interface Type=6, FlowMode=1
071645: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/ccCallSetupRequest:
Trunk Group CallSetting;
Call Entry(RetryCount=0, Voice Class Cause Code=0)
071646: Apr 11 03:04:10.888 UTC://44891/80B670009D20/CCAPI/ccCallSetContext:
Context=0x3ADA7418
071647: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=2003
071648: Apr 11 03:04:10.888 UTC://-1/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_process_event:
[state:INVALIDSTATE MACHINE, event:E_CC_SETUP_REQ]
071649: Apr 11 03:04:10.888 UTC://44891/xxxxxxxxxxxx/VTSP:(0/2/0):-1:-1:-1/vtsp_og_call_req:
Target TrkgrpRoute Label=1
071650: Apr 11 03:04:10.888 UTC://44890/80B670009D20/CCAPI/cc_api_modify_tgt_cid_call_active_record:
Target Trkgrp RouteLabel=1, tg_label_flag=TRUE, Call Id=0xAF5A
071651: Apr 11 03:04:10.888 UTC:htsp_timer_stop3
071652: Apr 11 03:04:10.888 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:-1:-1/vtsp_og_call_req:
EchoCancel=TRUE, Gain Control=0
Auto GainControl=FALSE, Dual Tone Detect Mask=0x0, Seq Tone Detect=FALSE
071653: Apr 11 03:04:10.888 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:-1:-1/vtsp_do_call_setup_req:
071654: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_dsm_opened_cb:
071655: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_SETUP_REQ_PEND,event:E_VTSP_DSM_OPEN_SUCCESS]
071656: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_req_pend_succ:
071657: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_request_call:
Mode=0,Peer=2003
071658: Apr 11 03:04:10.892 UTC:digit_strip:1, pcn:004008215500, poa:0[0][1-9]T
071659: Apr 11 03:04:10.892 UTC:pcn:04008215500, poa:[0][1-9]T
071660: Apr 11 03:04:10.892 UTC:Final pcn:04008215500, poa:[0][1-9]T, dial_string:04008215500
071661: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_create_call_active_on_setup_req:
Target TrkgrpRoute Label=1
071662: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_create_call_active_on_setup_req:
Source TrkgrpRoute Label=htsp_setup_req
071663: Apr 11 03:04:10.892UTC: Orig called num:004008215500
071664: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_request_call:
ProgressIndication=0, Info Trans Capability=0
CallingNumber=89705508, TON=Unknown, NPI=Unknown, Screening=User, Passed,Presentation=Allowed
CalledNumber=004008215500, TON=Unknown, NPI=Unknown
071665: Apr 11 03:04:10.892 UTC:htsp_process_event: [0/2/0, FXOLS_ONHOOK, E_HTSP_SETUP_REQ]fxols_onhook_setup
071666: Apr 11 03:04:10.892 UTC:[0/2/0] set signal state = 0xC timestamp = 0
071667: Apr 11 03:04:10.892 UTC:dsp_set_sig_state: [0/2/0] packet_len=12 channel_id=130 packet_id=39 state=0xCtimestamp=0x0
071668: Apr 11 03:04:10.892 UTC:TGRM: reg_invoke_tgrm_call_update(0, 2, 0, 65535, 1, TGRM_CALL_BUSY,TGRM_CALL_VOICE, TGRM_DIRECTION_OUT)
071669: Apr 11 03:04:10.892 UTC:htsp_timer - 1300 msec
071670: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_SETUP_REQUEST,event:E_TSP_PROCEEDING]
071671: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_pend_proceeding:
071672: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_timer:
Timer StartTime=770409656, Timer Value=25000(ms)
071673: Apr 11 03:04:10.892 UTC://44891/80B670009D20/CCAPI/cc_api_call_proceeding:
Interface=0xC2AFDB9C, Progress Indication=NULL(0)
071674: Apr 11 03:04:10.892 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_pend_proceeding:
Peer=2003,Progress Indication=0, Return Code=2
071675: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_dsm_opened_cb:
071676: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_NULL,event:E_VTSP_DSM_OPEN_SUCCESS]
071677: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_setup_req_wait_pend_success:
Event=76
071678: Apr 11 03:04:10.896 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_timer_stop:
Timer StopTime=770409656
HM_CHN_0124_ROUTER_1#
HM_CHN_0124_ROUTER_1#
CALL DISCONNECTED
071976: Apr 11 03:04:17.024 UTC:cc_build_feature_vsa attr is fn:TWC,ft:04/11/201603:04:10.876,cgn:80860124221,cdn:004008215500,frs:0,fid:44463,fcid:80B67000AAA3A1709D207902A822E5A,legID:AF5A
071977: Apr 11 03:04:17.024 UTC:%VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:04/11/201603:04:10.876,cgn:80860124221,cdn:004008215500,frs:0,fid:44463,fcid:80B67000AAA3A1709D207902A822E5A,legID:AF5A,bguid:80B67000AAA3A1709D2079020A822E5A
071978: Apr 11 03:04:17.024 UTC://44890/80B670009D20/CCAPI/cc_api_call_disconnect_done:
Disposition=0,Interface=0x3D4E2904, Tag=0x0, Call Id=44890,
Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)
071979: Apr 11 03:04:17.024 UTC://44890/80B670009D20/CCAPI/cc_api_call_disconnect_done:
Call DisconnectEvent Sent
071980: Apr 11 03:04:17.024 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
071981: Apr 11 03:04:17.024 UTC::cc_free_feature_vsa freeing 2284ECB8
071982: Apr 11 03:04:17.024 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
FXOPORT RELEASED
071983: Apr 11 03:04:17.024UTC: vsacount in free is 4
071984: Apr 11 03:04:17.032 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_WAIT_STATS,event:E_VTSP_DSM_STATS_COMPLETE]
071985: Apr 11 03:04:17.036 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/act_dsm_dsp_stats_complete:htsp_release_req: cause 17, no_onhook 0
071986: Apr 11 03:04:17.036 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_act_release_timeout:
071987: Apr 11 03:04:17.036 UTC://44891/80B670009D20/VTSP:(0/2/0):-1:1:1/vtsp_act_release_timeout:
[Offhook Alert]-Tone Played In Direction [Network]
071988: Apr 11 03:04:17.036 UTC:htsp_process_event: [0/2/0, FXOLS_REMOTE_RELEASE, E_HTSP_RELEASE_REQ]fxols_offhook_release
071989: Apr 11 03:04:17.036 UTC:htsp_timer_stop
DEBUGS AFTER MAKINGCHANGES
72105: Apr 11 03:51:16.927 UTC://-1/8017DE949E20/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=80860124221
----- ccCallInfo IEsubfields -----
cisco-ani=80860124221
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=004008215500
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout=0
072106: Apr 11 03:51:16.931 UTC://-1/8017DE949E20/CCAPI/cc_api_call_setup_ind_common:
Interface=0x3D4E2904,Call Info(
CallingNumber=80860124221,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User,Passed, Presentation=Allowed),
CalledNumber=004008215500(TON=Unknown, NPI=Unknown),
CallingTranslated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
IncomingDial-peer=0, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp RouteLabel=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=44895
072107: Apr 11 03:51:16.931 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
Dial-peer 2014 matched
072119: Apr 11 03:51:16.939 UTC://44895/8017DE949E20/CCAPI/ccCallSetupRequest:
Destination=,Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=2014, Params=0x3AD99E08, Progress Indication=NULL(0)
072120: Apr 11 03:51:16.939 UTC://44895/8017DE949E20/CCAPI/cc_fill_tg_params:
Not a cic call
072121: Apr 11 03:51:16.939 UTC://44895/8017DE949E20/CCAPI/ccCallSetupRequest:
Trunk Group SelectInterface Success;
Interface=0xC2AFDB9C,Selected Interface=1, Selected DSL=-1
CALLPROCEEDING
072158: Apr 11 03:51:16.947 UTC:htsp_timer - 1300 msec
072159: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_SETUP_REQUEST,event:E_TSP_PROCEEDING]
072160: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/act_setup_pend_proceeding:
072161: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_timer:
Timer StartTime=770692262, Timer Value=25000(ms)
072162: Apr 11 03:51:16.947 UTC://44896/8017DE949E20/CCAPI/cc_api_call_proceeding
CALLCONNECTED
072303: Apr 11 03:51:20.683 UTC::FEATURE_VSA attributes are:feature_name:0,feature_time:579136928,feature_id:44471
072304: Apr 11 03:51:20.683 UTC://44898/xxxxxxxxxxxx/CCAPI/cc_api_call_connected:
Interface=0x3D4E18B0, Data Bitmask=0x0, Progress Indication=NULL(0),
Connection Handle=0
072305: Apr 11 03:51:20.683 UTC://44898/xxxxxxxxxxxx/CCAPI/cc_api_call_connected:
CallEntry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
CallEntry(Context=0x3AD99DB8)
072375: Apr 11 03:51:20.759 UTC:htsp_process_event: [0/2/0,FXOLS_OFFHOOK, E_HTSP_VOICE_CUT_THROUGH]fxols_proc_voice
072376: Apr 11 03:51:20.763 UTC://-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
TransferNumber=NULL
072459: Apr 11 03:51:46.135 UTC:%VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 2, ConnectionId8017DE94B4AEA1709E207A02A822E5A, SetupTime 03:51:16.925 UTC Mon Apr 11 2016,PeerAddress 80860124221, PeerSubAddress , DisconnectCause 11 ,DisconnectText user busy (17), ConnectTime 03:51:20.775 UTC Mon Apr 11 2016,DisconnectTime 03:51:46.135 UTC Mon Apr 11 2016, CallOrigin 2, ChargedUnits 0,InfoType 2, TransmitPackets 1265, TransmitBytes 202400, ReceivePackets 1262, ReceiveBytes 201920
072460: Apr 11 03:51:46.135 UTC://-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa:
BUSY TONE PLAYED
TransferNumber=NULL
072448: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/CCAPI/ccCallDisconnect:
Cause Value=17,Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=17)
072449: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/CCAPI/ccCallDisconnect:
Cause Value=17,Call Entry(Responsed=TRUE, Cause Value=17)
072450: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/CCAPI/cc_api_get_transfer_info:
TransferNumber=NULL
072451: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_process_event:
[state:S_CONNECT,event:E_CC_DISCONNECT]
072452: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/act_disconnect:
CauseValue=17, Previous Cause Value=17
072453: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_ring_noan_timer_stop:
Timer StopTime=770695180
072454: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/vtsp_pcm_cap_conf_tone_timer_stop:
Timer StopTime=770695180
072455: Apr 11 03:51:46.123 UTC:htsp_timer_stop3
072456: Apr 11 03:51:46.123 UTC://44896/8017DE949E20/VTSP:(0/2/0):-1:1:1/act_disconnect:
[Busy]-Tone Played In Direction[Network]
Next Steps:- Kindly dial the number & let us know theresult if still not worked Kindly check the called number 004008215500 as It showsthe busy tone.
then let us know youravailability for testing calls.
how to reset ip phone
Step 1 Unplugthe phone:
If using PoE,unplug the LAN cable.
If using thepower cube, unplug the power cube.
Step 2 Wait 5seconds.
Step 3 Pressand hold # and plug the phone back in.
Step 4 Whenthe light on the Mute button and handset light strip turns off and all otherlights (Line button, Headset button, Speakerphone button, and Select button)stay green, press 123456789*0# in sequence.
When you press 1, the lights onthe line buttons turn red. The light on the Select button flashes when a buttonis pressed.
After you press these buttons,the phone goes through the factory reset process.
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