Fix Internet Explorer Crashes with SharePoint 2013 Online Presence Indicators
2015-09-08 10:57
447 查看
IE中,只要是鼠标浮动到人名字上面的状态的时候,这个状态是与Lync相连接的,IE就会出现停止工作。
以下是解决方法。
Until the other day when I figured this out, every time I hovered my mouse pointer over a presence indicator on SharePoint Online, my browser – which is Internet Explorer 10 at the moment – would crash.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-29-2013-1-26-53-PM.png?resize=471%2C245)
SharePoint 2013 Presence Indicators
It wasn’t some polite little crash, either. The window would freeze, the dreaded “Internet Explorer has stopped working” message would pop up, and I’d need to reload the page.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/InternetExplorerhasstoppeworking.jpg?resize=589%2C283)
Not the exact image I was getting, but very close.
Forget about the “Check online for a solution and close the program” option. I tried clicking on that many times, if only to send the telemetry to Microsoft, but nothing useful came of it. “Close the program” it was and the Internet Explorer window would open up again.
This isn’t some huge loss unless you were entering data. The fact that it happened regularly when I was just moving my mouse from one part of the screen to another but not really hovering was annoying, though.
I asked about this in the MVP forums I have access to and no one else seemed to recognize the exact issue. Other browser issues, sure, but not this one. I decided to do a more serious round of Bingling.
I found a useful article from Patrick Fegan called Internet Explorer Crashing with Lync Contact Card. It told me perhaps how to fix the issue, but not why it was happening.
The MSDN forum thread that Patrick referenced was a little more help. After a little more searching I found a post somewhere which made me look at the NameCtrl Class add-on in Internet Explorer. As you can see in the image below, the version was 14.0.6109.5000. Wait, 14??? I’m running Office 2013 on my laptop, so by all rights that version number ought to start with 15.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-37-06-PM.png?resize=546%2C349)
Looking at the “More Information” link for the add-on, I could see that the date for the Name.DLL files was Tuesday, August 09, 2011, which also didn’t sound right.
![](http://i2.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-38-19-PM.png?resize=536%2C422)
Here’s all of the info in text, for better search engine indexing:
Patrick’s post recommended running repair on the Office installation, which certainly seemed like a good idea because I seemed to have some bits which were out of date somehow.
I haven’t needed to d a repair on Office 2013 before, and I couldn’t find it! More Bingling ensued, and I realized that it was available in the Windows 7 Control Panel under Programs and Features. (Yes, I’m still running Windows 7.)
![](http://i1.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-29-2013-1-53-17-PM.png?resize=518%2C310)
Clicking on Change brought up the dialog where I could select Repair.
![](http://i2.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-40-17-PM.png?resize=461%2C374)
After some chugging and churning, the repair was done and I went back to Internet Explorer to look at the NameCtrl Class add-on.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-46-55-PM.png?resize=590%2C300)
Et voila! The version was comfortably in the 15 range at 15.0.4420.1017 and the date was Monday, October 01, 2012.
Even better, the presence indicators work fine now!
以下是解决方法。
Until the other day when I figured this out, every time I hovered my mouse pointer over a presence indicator on SharePoint Online, my browser – which is Internet Explorer 10 at the moment – would crash.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-29-2013-1-26-53-PM.png?resize=471%2C245)
SharePoint 2013 Presence Indicators
It wasn’t some polite little crash, either. The window would freeze, the dreaded “Internet Explorer has stopped working” message would pop up, and I’d need to reload the page.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/InternetExplorerhasstoppeworking.jpg?resize=589%2C283)
Not the exact image I was getting, but very close.
Forget about the “Check online for a solution and close the program” option. I tried clicking on that many times, if only to send the telemetry to Microsoft, but nothing useful came of it. “Close the program” it was and the Internet Explorer window would open up again.
This isn’t some huge loss unless you were entering data. The fact that it happened regularly when I was just moving my mouse from one part of the screen to another but not really hovering was annoying, though.
I asked about this in the MVP forums I have access to and no one else seemed to recognize the exact issue. Other browser issues, sure, but not this one. I decided to do a more serious round of Bingling.
I found a useful article from Patrick Fegan called Internet Explorer Crashing with Lync Contact Card. It told me perhaps how to fix the issue, but not why it was happening.
The MSDN forum thread that Patrick referenced was a little more help. After a little more searching I found a post somewhere which made me look at the NameCtrl Class add-on in Internet Explorer. As you can see in the image below, the version was 14.0.6109.5000. Wait, 14??? I’m running Office 2013 on my laptop, so by all rights that version number ought to start with 15.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-37-06-PM.png?resize=546%2C349)
Looking at the “More Information” link for the add-on, I could see that the date for the Name.DLL files was Tuesday, August 09, 2011, which also didn’t sound right.
![](http://i2.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-38-19-PM.png?resize=536%2C422)
Here’s all of the info in text, for better search engine indexing:
Name: NameCtrl Class Publisher: Microsoft Corporation Type: ActiveX Control Architecture: 32-bit Version: 14.0.6109.5000 File date: Tuesday, August 09, 2011, 6:14 PM Date last accessed: Today, November 27, 2013, 4 minutes ago Class ID: {E18FEC31-2EA1-49A2-A7A6-902DC0D1FF05} Use count: 8439 Block count: 7 File: NAME.DLL Folder: C:\Program Files (x86)\Microsoft Office\Office14
Patrick’s post recommended running repair on the Office installation, which certainly seemed like a good idea because I seemed to have some bits which were out of date somehow.
I haven’t needed to d a repair on Office 2013 before, and I couldn’t find it! More Bingling ensued, and I realized that it was available in the Windows 7 Control Panel under Programs and Features. (Yes, I’m still running Windows 7.)
![](http://i1.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-29-2013-1-53-17-PM.png?resize=518%2C310)
Clicking on Change brought up the dialog where I could select Repair.
![](http://i2.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-40-17-PM.png?resize=461%2C374)
After some chugging and churning, the repair was done and I went back to Internet Explorer to look at the NameCtrl Class add-on.
![](http://i0.wp.com/sympmarc.com/wp-content/uploads/2013/11/11-27-2013-2-46-55-PM.png?resize=590%2C300)
Et voila! The version was comfortably in the 15 range at 15.0.4420.1017 and the date was Monday, October 01, 2012.
Name: NameCtrl Class Publisher: Microsoft Corporation Type: ActiveX Control Architecture: 32-bit Version: 15.0.4420.1017 File date: Monday, October 01, 2012, 9:32 PM Date last accessed: Today, November 27, 2013, 3 minutes ago Class ID: {E18FEC31-2EA1-49A2-A7A6-902DC0D1FF05} Use count: 8446 Block count: 7 File: NAME.DLL Folder: C:\Program Files (x86)\Microsoft Office\Office15
Even better, the presence indicators work fine now!
相关文章推荐
- win10不能召唤小冰打不开怎么办?
- Parcelable接口
- sp_addlinkedserver使用方法(添加链接服务器)
- 【C#基本功 控件的用法】 Toolbar的用法
- 准备嵌入式的学习,大二小白一枚
- android菜鸟进阶之路—— AsyncTask的使用
- 暮然回首,两年已过
- 如何将PHP作为Shell脚本语言使用
- Oracle10g insert 多条数据
- Spring是什么
- ubuntu上tomcat 启动成功但访问不了
- C/C++快速入门图形化教学法简介(目录)
- vsftp设置不同用户登录ftp的根目录不同
- 软件包javax.servlet不存在的解决办法
- void指针 万能指针
- 块元素与内联元素的区别
- synchronized 类锁 对象锁
- 让Button响应回车键
- EasyUI ComboBox ajax
- Valid Anagram