Fatal error (2555922): Could not open connection to Siebel Gateway

在没有停服务的情况下，重启完服务器后再启动siebel服务时失败，gateway日志中有如下报错：

I've recently installed Siebel CRM 8.1 on a Linux System.

All was working fine since a few days, when the server have rebooted.

Since then, when I'm trying to start siebel server (or srvrmgr), I thee the following erros in NameSrvr.log :

GenericLog GenericError 1 000000024c517e14:0 2010-07-29 07:46:09 (secmgr.cpp (2735) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password
again.

GenericLog GenericError 1 000000024c517e14:0 2010-07-29 07:46:09 (client.cpp (309) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

SisnTcpIp SisnSockError 1 000000024c517e14:0 2010-07-29 07:46:09 1089338272: [TCPIP-server] recv() failed for sd=-1 (err=9 | Bad file descriptor)

SisnTcpIp SisnSockError 1 000000024c517e14:0 2010-07-29 07:46:09 1089338272: [TCPIP-server] send() failed for sd=-1 (err=9 | Bad file descriptor)

分析：

这种报错初步分析是由于启动siebel server 时连接gateway时，验证SADMIN帐号失败

排查步骤：

1.确认DB中SADMIN帐号是否正常

2.srgrmgr 命令连接gateway是否正常

srvrmgr /u SADMIN /pSADMIN /g appcnbj057 /e SBA_81

3.用ODBC命令确认odbc连接是否正常

check ODBC:
odbcsql /sSBA_81_DSN /u SADMIN /p SADMIN
前面两步都正常，在检查到第3步时，果然报错了，
Fatal error (2555922): Could not open connection to Siebel Gateway

到这里一般有两种解决方法偿试

1.到/siebadm/gtwysrvr/sys/ 目录下用老的dat文件替换当前用的siebns.dat
文件，

2.重建siebel服务

结果试了第1种方法，重置siebns.dat 文件，问题解决了。

附一个网上参考的贴子：

Error bad file descriptor in Namesrvr.log when starting Siebel server or srvrmgr grenwald asked Jul 29, 2010 | Replies (17)

Hello

I've recently installed Siebel CRM 8.1 on a Linux System.

All was working fine since a few days, when the server have rebooted.

Since then, when I'm trying to start siebel server (or srvrmgr), I thee the following erros in NameSrvr.log :

GenericLog GenericError 1 000000024c517e14:0 2010-07-29 07:46:09 (secmgr.cpp (2735) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

GenericLog GenericError 1 000000024c517e14:0 2010-07-29 07:46:09 (client.cpp (309) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

SisnTcpIp SisnSockError 1 000000024c517e14:0 2010-07-29 07:46:09 1089338272: [TCPIP-server] recv() failed for sd=-1 (err=9 | Bad file descriptor)

SisnTcpIp SisnSockError 1 000000024c517e14:0 2010-07-29 07:46:09 1089338272: [TCPIP-server] send() failed for sd=-1 (err=9 | Bad file descriptor)

I've checked database connection, and all is working fine.

When I'm connect through odbcsql, connection to database is working well with the sadmin user.

Can you help me to solve this problem ? (I don't really like the message "Bad file descriptor)

Thanks

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17 Replies

0

Siebel_Admin_Swapnil replied
Jul 29, 2010

Ur sadmin pwd is not set at enterprise level.

Connect to gateway and Set it using command Change ent param password=<<Password of sadmin>>

Thanks and Regards,

Swapnil

0

grenwald replied
Jul 29, 2010

Hello

Thanks for your reply

Problem is I can't connect to gateway using sadmin user.

When I'm trying, I received the following error :

Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...

And I again have the same errors in NameSrvr.log

0

grenwald replied
Jul 29, 2010

Thanks for your reply.

I've tried to connect to the gateway, but I also have errors when doing this :

Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...

And the same error messages appears in NameSrvr.log

0

Siebel_Admin_Swapnil replied
Jul 29, 2010

U shuld try to connect gateway with old sadmin password and then change it at enterprise level.

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0

grenwald replied
Jul 29, 2010

But sadmin password have not been changed.

And password I use is the correct one defined in database as I can connect using sqlplus and odbcsql

1

Resly Mathews replied
Jul 29, 2010

So I'm assuming the gtwserver service is not starting. Since you are using

8.1, there is a new security feature, to authenticate access to the gateway

server.

In windows, for the service to start, you provide the password in the

windows service level, it should be the same in linux too, i just don't

recall where. Check and see if the password properly populated. Not sure if

this is the problem, check and see. Also refer the doc in metalink, *[ID

784524.1]*

If that's not the issue, try restoring an older version of the siebns.dat

file in the gtwsrvr\admin folder, and restart the enterprise. You should

find a lot of backed up siebens.dat files in that folder. What i foresee, is

a good chance of that file getting corrupted.

Let us know how it goes.

regards,

Resly

0

grenwald replied
Jul 30, 2010

the gateway start correctly on server and process is well present

siebadm 13228 1 0 08:00 pts/2 00:00:00 siebsvc -s gtwyns -a /f /siebadm/gtwysrvr/sys/siebns.dat /t 2320 /c /siebadm/gtwysrvr/bin/gateway.cfg

I even tried to restore an old siebns.dat file but problem is still the same.

When I tried to log on gateway using srvrmgr I have this :

srvrmgr -g host:2320 -e SBA_ENT -u sadmin -p password

Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...

and still the same errors in NameSrvr.log

GenericLog GenericError 1 000000024c5233ac:0 2010-07-30 08:00:54 (secmgr.cpp (2735) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

GenericLog GenericError 1 000000024c5233ac:0 2010-07-30 08:00:54 (client.cpp (309) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

SisnTcpIp SisnSockError 1 000000024c5233ac:0 2010-07-30 08:00:54 1089338272: [TCPIP-server] recv() failed for sd=-1 (err=9 | Bad file descriptor)

SisnTcpIp SisnSockError 1 000000024c5233ac:0 2010-07-30 08:00:54 1089338272: [TCPIP-server] send() failed for sd=-1 (err=9 | Bad file descriptor)

At least, I'm sure of the database password because the error message is different when I try with a bad password

GenericLog GenericError 1 0000000c4c517e14:0 2010-07-29 11:26:34 (secmgr.cpp (2679) err=4597538 sys=0) SBL-SEC-10018: [DataDirect][ODBC 20101 driver][20101]ORA-01017: invalid username/password; logon denied

0

grenwald replied
Jul 30, 2010

If it can help to find a solution, I also have access to repository using Siebel Tools. I hope the gateway password is stored somewhere, but don't really know where it could be. Perhaps some of you have an idea ?

2

Resly Mathews replied
Jul 30, 2010

Ok, since the gateway server is running, try connecting to the database from

the gateway server. This ensures, the connectivity is good between the

gateway and database server.

Use \gtwsrvr\bin\odbcsql /u SADMIN /p passwd /s ODBC_data_source

also check if the value in gtwysrvr/sys/.odbc.ini for the above used

ODBC_data_source and the parameter DSConnectString in

gtwysrvr\admin\siebns.dat are the same.

HTH

Resly

0

vinay patel replied
Jul 30, 2010

Please check this. We need to copy the IVSE.LIC file in the Gatwy server root directory from siebsrvr directory. The ODBC will expire after 15 days so we need to copy this file for Siebel services to start.

0

Nikhil Kumar replied
Jul 30, 2010

I am also facing this error but after applying path 8.1.1.3 on my servers

today.

On what version is your application???

I tried all possible ways but it didn't worked.... you might have to

reconfigure gateway, enterprise & siebel servers

Anyway I have raised an SR with Oracle for the same... let's see if they

give any work around....

0

grenwald replied
Aug 2, 2010

After reading your last post Mathews, I've checked again the ODBC connection.

It seems I had a problem with it as it worked within Siebel server environment but not gateway (using siebenv.sh)

So I changed the siebenv.sh to use the odbc.ini in ${SIEBSRVR}/admin/

Now odbcsql is working well, and after restarting the gateway, and siebel server could start.

Thanks a lot for your replies

0

Nikhil Kumar replied
Aug 2, 2010

Thanks a lot

It worked for me as well....

Nikhil

0

Resly Mathews replied
Aug 2, 2010

Cool, glad it helped the two of you.

-Resly

0

markspicer replied
Nov 16, 2010

I'm having the same problem after installing the 8.1.1.3 patch. There must be something that the patch is doing that is causing this. I tried the recommendations listed above, but found that:

1)\gtwsrvr\bin\odbcsql doesn't work as there is no odbcsql in the directory

2)DSConnectString is not in my siebns.dat - the file appears to be binary?

Everything worked fine before applying the patch and running a dev2prod

0

Mario Quiroz replied
Nov 16, 2010

Why not try to remove the patch to the previous version and see If this

works?

If it works fine install again the latest patch.

Regards.

0

Nikhil Kumar replied
Nov 16, 2010

In .odbc.ini file under sys folder of gateway server you will find some junk

characters starting with Q under enterprise_DSN data source remove that line

and restart your environment.

It should come up fine.

Thanks

Nikhil