RMA Sales Order – Stuck with “Awaiting Return Disposition”
2014-03-05 15:53
441 查看
RMA Sales Order – Stuck with “Awaiting Return Disposition”
Action : (Prod)
[/b]
ð Login to Unix
ð su – appklgpi
ð cd /home/metalink
ð sqlplus apps/…… @ontd0015.sql
Metalink – Solution :-
[/b]
[align=center] [/align]
Applies to:
Oracle Order Management - Version: 11.5.9 to 11.5.10.3 - Release: 11.5 to 11.5
Oracle Order Management - Version: 11.5.1 to 11.5.10.0 [Release: 11.5 to 11.5]
Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders
***Checked for relevance on 20-Dec-2010***
Symptoms
On 11.5.9 or 11.5.10, you find an RMA is stuck in Awaiting Return status and the flow code in HTMomse11i output is : AWAITING_RETURN_DISPOS
When try to Inspect the RMA item via:
Purchasing Responsibility
Receiving/Receiving Transactions
Click on Customer Tab
Enter the RMA number
Click Find
Receive error: FRM-40212: Invalid value for field OE_ORDER_NUM
Also, data corruption observed in case of RMA. User received the qty into inventory but RMA Line
is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" statuses
Cause
Failed interfacing between Purchasing and Order Management Modules. The information related to receiving is not interfaced back to Order Management.
Solution
To implement the solution, please execute the following steps:
1. Apply Patch 5358811 - This patch contains generic data fix scripts for known issues in RMA Receiving.
This patch includes data-fix scripts to address known issues in RMA Receiving module.
These scripts will help customers to progress the stuck RMA Lines for
scenarios where user has already received the qty into inventory but RMA Line
is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" statuses.
It is highly recommended for customers to test these data-fix scripts for the
problematic Line Id in their TEST instance, that is a copy of Production.
Customers should apply these scripts in production, only after thorough
testing of these scripts in TEST instance.
ontd0015.sql :
--------------
Use this script to progress RMA Lines against which material has been received,
but the Lines are stuck in AWAITING_RETURN_DISPOSITION status.
ontd0018.sql :
--------------
Use this script to progress RMA Lines against which material has been received,
but the Lines are stuck in AWAITING_RETURN status.
Both these scripts can be used to list all the RMA Lines that are stuck. To
progress the stuck RMA Line, provide the LINE_ID as input to these scripts.
2. Once the scripts completes, the line status becomes Awaiting Return.
Enter a new receipt and progress order through invoicing to close.
Action : (Prod)
[/b]
ð Login to Unix
ð su – appklgpi
ð cd /home/metalink
ð sqlplus apps/…… @ontd0015.sql
Metalink – Solution :-
[/b]
RMA Stuck With Awaiting Return Disposition; FRM-40212: Invalid value for field OE_ORDER_NUM (Doc ID 339794.1) |
Modified:19-Oct-2011 Type:PROBLEM Status:ARCHIVED Priority:3 |
|
Applies to:
Oracle Order Management - Version: 11.5.9 to 11.5.10.3 - Release: 11.5 to 11.5
Oracle Order Management - Version: 11.5.1 to 11.5.10.0 [Release: 11.5 to 11.5]
Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders
***Checked for relevance on 20-Dec-2010***
Symptoms
On 11.5.9 or 11.5.10, you find an RMA is stuck in Awaiting Return status and the flow code in HTMomse11i output is : AWAITING_RETURN_DISPOS
When try to Inspect the RMA item via:
Purchasing Responsibility
Receiving/Receiving Transactions
Click on Customer Tab
Enter the RMA number
Click Find
Receive error: FRM-40212: Invalid value for field OE_ORDER_NUM
Also, data corruption observed in case of RMA. User received the qty into inventory but RMA Line
is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" statuses
Cause
Failed interfacing between Purchasing and Order Management Modules. The information related to receiving is not interfaced back to Order Management.
Solution
To implement the solution, please execute the following steps:
1. Apply Patch 5358811 - This patch contains generic data fix scripts for known issues in RMA Receiving.
This patch includes data-fix scripts to address known issues in RMA Receiving module.
These scripts will help customers to progress the stuck RMA Lines for
scenarios where user has already received the qty into inventory but RMA Line
is stuck in "AWAITING_RETURN" or "AWAITING_RETURN_DISPOSITION" statuses.
It is highly recommended for customers to test these data-fix scripts for the
problematic Line Id in their TEST instance, that is a copy of Production.
Customers should apply these scripts in production, only after thorough
testing of these scripts in TEST instance.
ontd0015.sql :
--------------
Use this script to progress RMA Lines against which material has been received,
but the Lines are stuck in AWAITING_RETURN_DISPOSITION status.
ontd0018.sql :
--------------
Use this script to progress RMA Lines against which material has been received,
but the Lines are stuck in AWAITING_RETURN status.
Both these scripts can be used to list all the RMA Lines that are stuck. To
progress the stuck RMA Line, provide the LINE_ID as input to these scripts.
2. Once the scripts completes, the line status becomes Awaiting Return.
Enter a new receipt and progress order through invoicing to close.
相关文章推荐
- 在 LINQ to Entities 查询中无法构造实体或复杂类型“Mvc_MusicShop_diy.Models.Order”
- Improvement for “Sharing Position with Friends” in MGE based Web GIS Application
- “Razor” – a new view engine for ASP.NET
- Return Material Authorization (RMA) in Order Management
- How To Import A Sales Order With One Line In Booked Status
- How to Fix “HTTP Error 403.14 – Forbidden The Web server is configured to not list the contents of this directory”
- Reboot server stuck at “Press ESC in 1 seconds to skip startup.nsh”
- Magento: Item (Mage_Sales_Model_Order) with the same id “1” already exist
- SharePoint 2010 Crawl Component Stuck in “Recovering” status
- Use cloud data from “Dallas” with “PowerPivot” addin for excel
- OM-Internal Sales Order (ISO) Process Flow
- Choose a destination with a supported architecture in order to run on this device.
- javax.ws.rs.NotAllowedException: No resource method found for POST, return 405 with Allow header
- MDX Step by Step 读书笔记(五) - Working with Expressions (MDX 表达式) - Infinite Recursion 和 SOLVE_ORDER 原理解析
- magento app/design/adminhtml/default/default/template/sales/order/view/info.phtml XSS Vul
- UIFont fontWithName return nil
- Windows XP系统安装简便方法和创建应用文件文档后缀名“.html”的应用测
- 分析器错误消息: “webgroup.admin.index”不扩展类“System.Web.UI.Page”,因此此处不允许
- SQL SERVER 重组含有特殊字符的索引时遇到“关键字 'with' 附近有语法错误.”