Resolving stop (blue screen) errors in Windows 7

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

Microsoft has tips for troubleshooting BlueScreens at this link so check them out and use the

methods below for more indepth troubleshooting.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

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You can troubleshoot this quite a bit on your own with these small free programs.

1. Use BlueScreenView to read the minidumps and note the BCCode or Stop codes, the Cause and

the Time.

2. Run MyEventViewer and check for entries at the same time or a second (or) so before the BCCode

or Stop Codes from the BlueScreenView.

3. Look up the code on FaultWire - the solutions offered there are usually excellent.

0x00000000 to 0x00000003F

http://www.faultwire.com/solutions_index/fatal_error-1.html#IssueList

0x00000040 to 0x0000007F

http://www.faultwire.com/solutions_index/fatal_error-2.html#IssueList

0x00000080 to 0x000000BF

http://www.faultwire.com/solutions_index/fatal_error-3.html#IssueList

0x000000C0 to 0x000000FF

0x00000100 or higher

http://www.faultwire.com/solutions_index/fatal_error-5.html#IssueList

4. Post the BCCode or Stop Codes, Parameters, the Cause, and related information into a message

in this forum for detailed help.

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This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and

displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or so of the

time of the BSOD to provide more information as to possible cause - see TIP)

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my_event_viewer.html

First make sure your machine is configured properly to facilitate the collection of .dmp files.

Go to Start and type in sysdm.cpl and press Enter

Click on the Advanced tab

Click on the Startup and Recovery Settings button

Ensure that Automatically restart is unchecked

Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box

Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later

Click OK twice to exit the dialogs, then reboot for the changes to take effect.

Then:

search Google for the name of the driver

compare the Google results with what's installed on your system to figure out which device/program it belongs to

visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).

The most common drivers are listed on this page: Driver Reference

Driver manufacturer links are on this page: Drivers and Downloads

Tools to help collect information:
BlueScreenView
cpu-z_1.61-setup-en
W7F Diagnostic Tool
winsdk_web
rammon_x86
rammon_x64
Memtest86+

http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html#post140678

How to test Memory:
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
http://www.pchelpforum.com/xf/threads/memtest86-how-to-download-and-run.58877/
Good Sample:
How To Fix STOP 0x0000008E Errors

STOP 0x0000008E Error Messages

The STOP 0x0000008E error will always appear on a STOP message, more commonly called a Blue Screen of Death (BSOD). One of the errors below or a combination of both errors may display on the STOP message:

"STOP: 0x0000008E"

"KERNEL_MODE_EXCEPTION_NOT_HANDLED"

The STOP 0x0000008E error may also be abbreviated as STOP 0x8E but the full STOP code will always be what's displayed on the blue screen STOP message.

If Windows is able to start after the STOP 0x8E error, you may be prompted with a Windows has recovered from an unexpected shutdown message that shows:

Problem Event Name: BlueScreen

BCCode: 8e

Cause of STOP 0x0000008E Errors

STOP 0x0000008E errors are usually caused by memory hardware failures and more rarely by device driver issues, viruses, or hardware failures other than your RAM.

If STOP 0x0000008E isn't the exact STOP code you're seeing or KERNEL_MODE_EXCEPTION_NOT_HANDLED isn't the exact message, please check my Complete List of STOP Error Codes and reference the troubleshooting information for the STOP message that you are seeing.

How To Fix STOP 0x0000008E Errors

Restart your computer if you haven't already done so. The STOP 0x0000008E blue screen error might be a fluke.

Did you just install new hardware or make a change to some hardware or a hardware driver? If so, there's a very good chance that the change you made caused the STOP 0x0000008E error.

Undo the change you made and test for the 0x8E blue screen error.
Depending on what change you made, some solutions might include:

Remove or reconfigure the newly installed hardware.

Startup with Last Known Good Configuration to undo related registry and driver changes.

Use System Restore to undo recent changes.

Roll back any device drivers you've installed to versions prior to your update.

Test your RAM. The most common cause of the STOP 0x0000008E error is memory that is damaged or has stopped working properly for some reason.

Replace any nonworking memory modules if your tests show a problem.

Verify that the system memory is properly installed. Memory that's installed in some way other than that suggested by your motherboard manufacturer could cause STOP 0x0000008E errors and other related problems.

Note: If you have any doubt about the proper memory configuration in your computer, please consult your computer or motherboard manual. All motherboards have fairly stringent requirements on the types and configurations of RAM modules.

Return BIOS settings to their default levels. Overclocked or misconfigured memory settings in BIOS have been known to cause STOP 0x0000008E errors.

Note: If you've made several customizations to your BIOS settings and don't want to load the default ones then at least try returning all BIOS memory timing, caching, and shadowing options to their default levels and see if that fixes the STOP 0x0000008E error.

Apply all available Windows updates. Several service packs and other patches have specifically addressed STOP 0x0000008E issues.

Note: This particular solution is likely to solve your problem if your STOP 0x0000008E error is accompanied by a mention of win32k.sys or wdmaud.sys, or if it occurred while making changes to the hardware acceleration on your graphics card.

If STOP error 0x0000008E is followed by 0xc0000005, as in STOP: 0x0000008E (0xc0000005, x, x, x), applying the latest Windows service pack will likely fix your issue.

Perform basic STOP error troubleshooting. If none of the specific steps above help fix the STOP 0x0000008E error you're seeing, take a look at this general STOP error troubleshooting guide. Since most STOP errors are similarly caused, some of the suggestions might help.