BE Remote Agent与Oracle EM端口冲突
2012-08-29 09:11
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故障背景:
本人遇到BE Remote Agent与Oracle EM其中一款产品无法正常运用;
官方CASE:
The Backup Exec Remote Agent for Windows Servers (RAWS) service by default uses port 10000. This is the industry standard for the NDMP protocol which Backup Exec uses when communicating with the remote agent. The errors may be seen if Port 10000 is already
in use by another application on the system.
解决方案:
http://www.symantec.com/business/support/index?page=content&id=TECH60245
Go to Start > Run...
Type CMD and press ENTER
2. At the command prompt type:
NETSTAT -abno
Then press ENTER
This will give a list of all ports that are in use on the system along with the name of the process that is utilizing the port. The ports are listed in the format of IP Address:Port.
Example:
127.0.0.1:10000 would indicate that a process is listening on port 10000.
Look through the list generated by the NETSTAT command in the Local Address column for any process displaying 10000 after the IP address.. If there is another process that is using the port 10000,
one of the following must be done:
Change the port used by this application/process or remove it if not needed
OR
Change the NDMP port for the Backup Exec Remote Agent service by doing the following steps:
3. Edit the SERVICES file located in C:\WINDOWS\system32\drivers\etc\ using a text editor like Notepad
4. Add an entry that reads like the following example (12000 is just an example port. Pick any available port that did not show as in use in the NETSTAT results):
ndmp 12000/tcp
At the end of the line press ENTER so that the cursor goes down to the next blank line. If the ENTER key is not pressed at the end of the NDMP line, the change will not take effect.
5. After making the change, save the file and restart the Backup Exec Remote Agent for Windows Servers service.
NOTE:
Backup Exec for Windows Servers version 10 and prior required the NDMP port on the Media server and the one used by the Backup Exec Remote Agent to be the same. For Backup Exec for Windows Servers version 11 and later the NDMP ports for Media Server and Remote
Agent can be different if publishing is enabled for the Backup Exec Remote Agent. After changing the NDMP port on a remote server, ensure that the firewall on the remote server allows both inbound and outbound access for the new port. The Remote Agent publishes
its identity to the media server using the NDMP port.
本人遇到BE Remote Agent与Oracle EM其中一款产品无法正常运用;
官方CASE:
The Backup Exec Remote Agent for Windows Servers (RAWS) service by default uses port 10000. This is the industry standard for the NDMP protocol which Backup Exec uses when communicating with the remote agent. The errors may be seen if Port 10000 is already
in use by another application on the system.
解决方案:
http://www.symantec.com/business/support/index?page=content&id=TECH60245
Solution
1. Confirm that there is an another application using port 10000 by first opening a command prompt:Go to Start > Run...
Type CMD and press ENTER
2. At the command prompt type:
NETSTAT -abno
Then press ENTER
This will give a list of all ports that are in use on the system along with the name of the process that is utilizing the port. The ports are listed in the format of IP Address:Port.
Example:
127.0.0.1:10000 would indicate that a process is listening on port 10000.
Look through the list generated by the NETSTAT command in the Local Address column for any process displaying 10000 after the IP address.. If there is another process that is using the port 10000,
one of the following must be done:
Change the port used by this application/process or remove it if not needed
OR
Change the NDMP port for the Backup Exec Remote Agent service by doing the following steps:
3. Edit the SERVICES file located in C:\WINDOWS\system32\drivers\etc\ using a text editor like Notepad
4. Add an entry that reads like the following example (12000 is just an example port. Pick any available port that did not show as in use in the NETSTAT results):
ndmp 12000/tcp
At the end of the line press ENTER so that the cursor goes down to the next blank line. If the ENTER key is not pressed at the end of the NDMP line, the change will not take effect.
5. After making the change, save the file and restart the Backup Exec Remote Agent for Windows Servers service.
NOTE:
Backup Exec for Windows Servers version 10 and prior required the NDMP port on the Media server and the one used by the Backup Exec Remote Agent to be the same. For Backup Exec for Windows Servers version 11 and later the NDMP ports for Media Server and Remote
Agent can be different if publishing is enabled for the Backup Exec Remote Agent. After changing the NDMP port on a remote server, ensure that the firewall on the remote server allows both inbound and outbound access for the new port. The Remote Agent publishes
its identity to the media server using the NDMP port.
Supplemental Materials
Source | Event ID |
Value | 58117 |
Description | The Backup Exec Remote Agent for Windows Servers Service did not start. The application failed to listen on the NDMP TCP/IP port. Check the network configuration. |
Source | Error Code |
Value | The Backup Exec Remote Agent for Windows Systems service on Local Computer started and then stopped. Some services stop automatically if they have no work to do for example, the Performance Logs and Alerts service |
Description | The Backup Exec Remote Agent for Windows Systems service on Local Computer started and then stopped. Some services stop automatically if they have no work to do for example, the Performance Logs and Alerts service |
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